Referral to Intake Process

When a call is made to Charlene’s Angels to ask about our services, we will gather basic information about what your current needs are and what services Charlene’s Angels can offer. We will also inform you of current service availability, including whether a waitlist exists and any estimated wait times. If you are interested in pursuing services, we will assist you with completing the following steps in our application process:

1. We will set up a time for you and your family or provider to come in and meet with us. During this meeting, we will take a tour of our facility and answer any questions that you have. We will also give you a Charlene’s Angels Application.
2. We will also talk with your case manager to request the following information during the referral process:
   * Plan of Care and services budget
   * Person-Centered Individualized Support Plan and service goals
   * Transportation needs
   * Medical needs
   * Behavioral status and needs
   * Staffing preferences and needs
3. You will need to complete all paperwork in the Application. If you have questions during this process, please call us, and we would be happy to assist you. 
4. Once your Application is received, we will review your paperwork and determine if we will be able to serve you effectively and successfully. We will call you once a decision is made. 
5. If the program you choose is full, you will be placed at the top of the waiting list. We will contact you when a spot becomes available in your chosen program.